Update: 3/31/20

  • We are open (for curbside service only) Monday-Thursday 830-530, Friday 830-5 and Saturday 830-12. Please stay in your car and call when you pull in. 

  • Saturday 4/4 will be our last Saturday with office hours until further notice.

  • No clients are allowed inside the hospital: please call us, then wait in your car until a staff member comes to retrieve your pet.  Please do not congregate with other clients in the parking lot unless you adhere to social distancing recommendations!

  • Non-essential visits are not being scheduled at this time. This includes but is not limited to: nail trims, routine labwork (in otherwise healthy animals), wellness visits with only non-core vaccines due. Please contact if you are unsure if a visit is needed. 

  • The American Veterinary Medical Association states that at this time, experts have not expressed concern about transmission to or from animals. Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets spread COVID-19 to other animals, including people.

  • We are experiencing high call volume, working with limited staff and we are also adapting to new way of doing things. Please have patience with our amazing doctors and team members as we all work together to keep things going.

Update: 4/10/20

  • While our team remains safe and healthy we have had some team members step aside for the time being.  With reduced team numbers we have had to reduce our hours.  

  • The state has requested we limit our patient visits to only those animals who are sick or suffering, or those due for rabies vaccinations/public health risks.  We are limiting surgical and dental procedures to preserve personal protective equipment for those who need it.

 

  • Our current office hours are M-Th 8:30-5:30 and Fridays 8:30-5pm.  We will be limited in our availability to staff Saturday mornings.  We may need to restrict these further in the coming weeks and will post any changes to our hours on Facebook.

    We ask the following of you to help us all work through this:
    -To manage clogged phone lines: please EMAIL requests for medication refills and allow us 24-48 hours to fill them.  waterburyvet@gmail.com
    -If you have non-immediate needs that can be addressed via email please send your questions that way.
    -If you reach our voicemail system during normal operating hours it means that we are on all phone lines.  Rather than leave a message please call back in a few minutes.
    -We have many calls to discuss flea and tick prevention options.  We offer a variety of safe and excellent products and a list/review of those can be found on our website.
    -We will be launching a telemedicine platform for you to contact our doctors for video consultation.  Stay tuned for details of that, and if you are certain you would like to be involved in initial client database for that system please email us to let us know of your interest.  This will be a phone-based app on your end.
    -My primary goals during this crisis are to keep my staff safe and healthy while keeping the clinic open to serve our local patients and clients.  PLEASE if you are sick or have been diagnosed with the virus do not bring your pet to us. If your pet must be seen please have a friend bring them to us.
    -We are not sending email or postcard reminders for the time being.  If you know that your pet who goes outdoors is due for rabies this spring, please call or email us to schedule this.  If you are unsure please email us and we will let you know.